Bid on auctions (set your maximum; we bid for you) or use Buy It Now. At checkout, choose delivery and pay by card, mobile money or bank transfer.
Yes. You pay Vendors Harven, not the seller. We hold the money until you confirm the item arrived, or until 3 days after delivery if you don’t report a problem, and only then pay the seller.
Each paid order shows a six-digit code. Give it to the courier or seller only when the item is in your hands: it confirms you received it, and once you have given it you can no longer report the item as not received. Never share it before then, and never by phone or message.
If your item doesn’t arrive, open a case from your order once the seller’s dispatch date has passed. If it arrives damaged, wrong, not working or not as described, you have 5 days after delivery to open a case or a return, even after the seller has been paid. The payment stays on hold while we review, and we refund you if the seller is at fault. Once a refund is approved we email you, send it within 2 business days, and email you again when it has been sent.
Yes, until the seller dispatches it: open the order and ask the seller to cancel. The seller has 3 business days to agree, and if they don’t answer and it hasn’t been sent, it is cancelled and refunded. After dispatch, use a return instead.
For a problem with the item (damaged, wrong, not working, not as described) you can return it within 5 days of delivery and are refunded in full. The seller pays return postage: use their prepaid label, or enter what you paid and it is repaid to you when the seller confirms the item is back. For a change of mind, the listing must accept returns, only for the days it states, and you pay the postage unless the listing offers free returns. If a change-of-mind item comes back used or damaged, the seller may keep up to half the item price. Once a refund is approved we send it within 2 business days and email you with a reference. Cards and mobile money (DPO Pay) then usually take 3–7 business days (some card banks up to 10); bank transfers 1–3 and Orange Money usually the same day. If you paid by bank transfer or Orange Money we ask you for the account to pay it into. The full steps are in the Terms of Use, section 4.
On items that accept offers, offer from 30% of the price up to just below it. The seller has 48 hours to accept, counter or decline; if accepted, you have 48 hours to pay. An accepted offer you don’t pay for counts as an unpaid-item strike.
You have 48 hours to pay. An unpaid win or accepted offer counts as a strike for 12 months, and some sellers don’t sell to buyers with several strikes.
When it is switched on, you can share your personal link from My Harven → Invite & earn. When a friend who joined with it completes a first order of the minimum amount shown there, you both earn the reward shown. Approved sellers receive it as cash in their Seller Hub balance. Everyone else gets Harven credit, which comes off the Buyer Protection fee at checkout. It has no cash value and can’t be transferred.
Open the order under Purchases. You’ll see every update from the courier, including scans of the Vendors Harven QR label by local couriers.
Apply from the Sell tab with your Omang or passport, a selfie and proof of address (plus CIPA documents for businesses). We aim to decide within 1–2 business days.
When the buyer confirms receipt, or automatically 3 days after delivery if they report no problem. The buyer’s handover code (entered by you or your courier at handover) is your proof of delivery. If there’s no delivery update at all, the item counts as delivered 14 days after dispatch unless the buyer reports a problem. Every Monday we send your balance (from P 50) to your verified bank or Orange Money account for free; “Get paid now” (a 1.5% fee) is sent sooner, usually within a business day. Seller Hub → Earnings shows every thebe.
Your first 50 listings each month are free. When something sells, the final value fee is usually 9% of the item and delivery price plus P 3 (motor vehicles and some categories have their own rate). Optional extras (Promoted Listings, upgrades, a store) are charged only if you choose them, and are shown separately on each sale.
Use 5+ clear photos, a title with the brand and model, delivery and returns, and accept offers. Seller Hub → Grow sales scores each listing and shows what to fix, and lets you send a lower price to people watching your item.
Yes. After your order is complete you can rate the item with stars, add photos and write a few words. Only real buyers can review, so reviews you see are from people who bought.
Yes — choose Setswana at the bottom of any page. More screens are being translated.
On Android, tap “Install” when we offer it (or the browser menu → Install app). On iPhone, tap Share → Add to Home Screen. It opens like an app, no app store needed.
Still need help? Email [email protected]. See also fees and terms.
